Privacy Policy

This Privacy Policy explains how Roselyn London ("we," "us" or "our") collects, uses and discloses your personal information when you visit www.roselynlondon.co.uk (the "Site"), make a purchase, use our services, or otherwise get in touch with us (together, the "Services").

For the purposes of this Privacy Policy, "you" and "your" mean any individual who interacts with our Services, whether as a customer, visitor or user.

By accessing or using our Services, you agree to this Privacy Policy. If you don't agree, please don't use or access the Services.

1. Data Controller

Roselyn London is the data controller responsible for processing your personal information under the UK GDPR and, where applicable, the EU GDPR.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: customerservice@roselynlondon.co.uk

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or business operations. Any updates will be posted on this page with a revised "Last Updated" date.

3. Information We Collect

We collect personal information to provide, operate, improve and protect our Services. What we collect depends on how you interact with us.

a) Information you provide directly

  • Contact details: name, billing address, delivery address, phone number, email address
  • Order information: products purchased, payment confirmation, delivery details, order history
  • Account information: login details and preferences (if applicable)
  • Shopping activity: items viewed, added to basket or saved
  • Customer support: information you give us when contacting our support team

Payment information is processed securely by third-party payment providers via Shopify. We don't store full payment card details.

b) Information collected automatically

When you visit our Site, we automatically collect certain information using cookies and similar technologies, including:

  • IP address
  • Device type and browser type
  • Time zone and approximate location
  • Usage data (pages visited, interactions, time spent)

Our store runs on the Shopify platform. For more on the cookies Shopify uses, see Shopify's Cookie Policy: https://www.shopify.com/legal/cookies

c) Information from third parties

We may receive personal information from trusted third parties, including:

  • Shopify Inc. (our e-commerce platform)
  • Payment processors (via Shopify Payments or connected providers)
  • Delivery and logistics partners (such as Royal Mail or other couriers)
  • Analytics and marketing partners

All third-party data is processed in line with this Privacy Policy and applicable law.

4. How We Use Your Information

We use your personal information to:

  • Fulfil and deliver orders
  • Process payments and manage returns
  • Provide customer support and order updates
  • Communicate with you about your account or purchases
  • Send marketing communications, where permitted and with your consent
  • Improve website performance and user experience
  • Detect, prevent and address fraud or security issues
  • Comply with our legal and regulatory obligations

You can unsubscribe from marketing emails at any time using the unsubscribe link, or by contacting us.

5. Legal Bases for Processing (UK/EU GDPR)

We process personal data on the following legal grounds:

  • Contractual necessity, to fulfil orders and provide our Services
  • Legal obligation, to comply with accounting, tax and regulatory requirements
  • Legitimate interest, to improve our Services, prevent fraud and maintain security
  • Consent, for marketing communications and certain cookies

You may withdraw your consent at any time.

6. How We Share Information

We may share your personal information with:

  • Service providers supporting payments, delivery, analytics, marketing and IT, including Shopify
  • Affiliates and partners involved in running our Services
  • Authorities, where required by law or to protect our legal rights
  • Successors, in the event of a merger, acquisition or sale of the business

We don't sell personal data. Limited data may be shared with advertising partners to improve performance, in line with applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies, including those set by Shopify, to:

  • Enable essential site functionality
  • Remember your preferences
  • Analyse usage and performance
  • Support marketing and advertising, where permitted

You can control cookies through your browser settings, though disabling them may affect how the site functions.

8. Data Retention and Security

We keep personal information only for as long as necessary to:

  • Fulfil orders and provide our Services
  • Maintain records required by law
  • Resolve disputes and enforce agreements

We use appropriate technical and organisational measures to protect your personal data. No system is completely secure, so we'd encourage you to take care when sharing information online.

9. Your Rights

UK Residents (UK GDPR)

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (the "right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

EU/EEA Residents (GDPR)

If you're based in the EU or EEA, you have similar rights to those set out above, and may lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at customerservice@roselynlondon.co.uk. We may need to verify your identity before responding.

10. Children's Privacy

Our Services aren't intended for children under the age of 16. We don't knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Data Transfers

Some of our service providers, including Shopify, may be located outside the UK or EU/EEA. Where personal data is transferred outside the UK or EU/EEA, we rely on appropriate safeguards, such as Standard Contractual Clauses or other lawful transfer mechanisms.

12. Contact

If you have any questions about this Privacy Policy or how we process your personal information, please get in touch:

Email: customerservice@roselynlondon.co.uk Contact page: https://www.roselynlondon.co.uk/pages/contact-us